Frequently Asked Questions (FAQs)

Welcome to VANYA BEAUTY! Find answers to common questions about our orders, shipping, payments, products, returns, and refunds. If you need further assistance, please contact us at support@vanya.beauty.

1. How long does delivery take?

Orders are estimated to arrive within 5–10 business days after dispatch. Delivery times may vary depending on your location and courier operations.

2. Do you offer free shipping?

Yes! VANYA BEAUTY offers free shipping on all orders. No standard shipping charges apply.

3. How can I track my order?

Once your order has been dispatched, you can track it using the courier tracking link shared through the available notification method. You can also use our website's order tracking page, where available.

4. Which payment methods do you accept?

We accept Cash on Delivery (COD) and online payments. The available online payment options will be displayed at checkout.

5. What materials are your jewelry products made of?

Materials may vary between products. Please check the individual product description for material information. If you need further details about a particular item, contact us at support@vanya.beauty.

6. Can I return a product if I change my mind?

Our standard return policy accepts returns for damaged, defective, or incorrect items only. Change-of-mind returns are not accepted under our standard policy. This does not limit any rights you may have under applicable consumer protection laws.

For full details, please read our Return & Refund Policy.

7. What should I do if I receive a damaged, defective, or incorrect item?

Please email support@vanya.beauty within 48 hours of delivery, including your order number, a description of the issue, and clear photographs of the item and packaging where applicable.

We will review your request and guide you through the next steps. If you cannot report the issue within 48 hours, please contact us as soon as possible. Your rights under applicable law remain unaffected.

Approved returns for damaged, defective, or incorrect items will have their return shipping costs covered by VANYA BEAUTY.

8. Can I cancel my order?

Cancellation requests are accepted before the order is dispatched. Please contact us at support@vanya.beauty as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible under our standard cancellation process. Applicable legal rights remain unaffected.

9. How long does a refund take?

Once a refund is approved, we aim to process it within 5–10 business days to the original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

10. How can I contact VANYA BEAUTY?

For questions about products, orders, payments, shipping, returns, or refunds, email our customer support team:

Email: support@vanya.beauty

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

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VANYA BEAUTY

Embrace Your Beauty with Vanya Beauty.