Return & Refund Policy

Return & Refund Policy

At VANYA BEAUTY, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and help resolve it.

1. Return Eligibility

VANYA BEAUTY accepts return requests for items that are:

  • Damaged during shipping.
  • Defective or faulty.
  • Incorrect or different from the item ordered.

Returns for change of mind, a change in personal preference, or simply no longer wanting an item are not accepted under our standard return policy.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

2. Reporting a Damaged, Defective, or Incorrect Item

Please contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect.

To help us review your request, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the item and its packaging, where applicable.

Please email your request to support@vanya.beauty.

We will review the information and inform you of the next steps. If you cannot report an issue within 48 hours, please contact us as soon as possible. Requests will be considered in accordance with applicable law.

3. Return Approval and Shipping

Please contact us and receive return instructions before sending an item back.

For approved returns involving damaged, defective, or incorrect items, VANYA BEAUTY will cover the approved return shipping costs. We will communicate the return shipping arrangements after reviewing your request.

Please do not send items to an address without receiving return instructions from our team.

4. Refund Policy

If a refund is approved, it will be issued to the original payment method, subject to the applicable payment provider's procedures.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider. We will communicate any relevant refund details after your request has been reviewed.

Where a refund is required by applicable law, we will handle it in accordance with those legal requirements.

5. Replacement or Other Resolution

Depending on the issue, product availability, your preference where applicable, and the requirements of applicable law, we may discuss an appropriate resolution, such as a replacement or refund.

Any resolution will be communicated to you after we review your request.

6. Order Cancellation

If you wish to cancel an order, please contact us at support@vanya.beauty as soon as possible.

Cancellation requests are accepted before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible under this process.

If your order has already been dispatched, please contact our support team to discuss the available options under this policy and applicable law.

Nothing in this section limits cancellation, refund, or other rights that may apply under applicable law.

7. Contact Us

For return requests, refund questions, damaged products, defective items, incorrect orders, or cancellation requests, contact us at:

VANYA BEAUTY
Email: support@vanya.beauty
Website: https://vanya.beauty

Please include your order number in your email so we can assist you more efficiently.

Thank you for shopping with VANYA BEAUTY.

Embrace Your Beauty with Vanya Beauty.